Contact form not working? Run a free Lead Leak Check.
Is your contact form not working, or are leads just going quiet? This free Lead Leak Check walks one test lead from your website form into your CRM and on to a real reply. You'll see the exact step where leads stop. You answer the questions. We never log in to anything.
Do you need this check?
Has a lead ever told you they filled in your form and never heard back?
Are you unsure who replies to a new lead, or how fast?
Could your form stop sending leads without anyone noticing?
If you said yes to any of these, run the check.
How the test lead works
A test lead is a fake enquiry you send through your own form. You follow it through three steps and answer what you see.
1. Capture. Send the test lead through every form on your site. Put TEST in the name and use your own email.
2. Land. Find the test lead in your CRM as a real record. A thank-you page isn't proof.
3. Reply. See who owns it, who got told about it and when a person replied.
Before you start, make sure a test won't send messages to real customers or add your email to an ad audience. Delete the test lead when you're done.
Take the Lead Leak Check
Pick your CRM, then answer nine questions. Not sure counts as a gap, because it means nobody has checked.
Where leads usually leak
Forms nobody remembers.
An old pop-up, a landing page or a mobile form that sends leads nowhere.
Leads that land but hide.
A second copy of the record, a missing required field or a filter that keeps the lead out of view.
Leads with no owner.
Everyone thinks someone else replied, so nobody does.
What we've built
- Our own site's forms send every lead into HubSpot. They match on email, so a repeat submit updates one contact, and each lead is tagged with the form it came from.
- The fixes in this check come from lead checklists we wrote for HubSpot, GoHighLevel and Salesforce.
- We use GoHighLevel for our own work. We haven't done GoHighLevel work for a client yet.
Questions people ask
Do you log in to my CRM or website?
No. You run the test lead yourself and answer the questions. We never see your CRM.
What's a test lead?
It's a fake enquiry you send through your own form, with a clear marker like TEST in the name. Then you look for it in your CRM. Delete it when you're done.
The form showed a thank-you page. Isn't that enough?
No. A thank-you page only means the form loaded. Some CRMs show it even when they reject the lead. Look for the lead itself.
Does it work for GoHighLevel?
Yes. We've used GoHighLevel ourselves, but we haven't done GoHighLevel work for a client yet.
Will this fix my form?
No. It shows where leads stop and gives you one fix to try. If the fix needs building, that's where we can help.
Want every lead followed up?
An AI agent can answer each new inquiry and qualify the lead on rules you approve, so nothing waits on you.